Customer Experience (CX):

75% of customers will make impulse purchase decisions. 89% of consumers expect premium shopping experiences such as viewing inventory online.   More than67% of B2C companies have acquired a customer from social media. 69%of consumers that had a bad customer experience will share their negative experiences with others.

However, in this digital economy, superior customer experience translates into revenue growth.  An exceptional experience creates loyalty throughout the customer lifecycle.  Customer experience leaders have 10% more loyal customers above industry average.

Let nVision help you develop a comprehensive Customer Experience (CX) strategy or optimize your existing one.  Our approach commences with your business strategy and your key customer priorities over an 18-24 month horizon.   In collaboration with your team, nVision will develop customer journey maps for each of your customer personas.   A customer journey map is a visual illustration of your customers' requirements and perceptions throughout every interaction and touchpoint with your organization.     We can then help your team determine opportunities to provide exceptional customer experiences as well as the required digital innovation to accelerate your business performance and objectives.

Our Customer Experience capabilities include:

  • Customer Journey Mapping
  • Customer Segmentation and Profiling
  • Customer Analytics Analysis
  • Service Capability Development and Service Creation
  • Business Process Improvement
  • Content and Asset Creation
  • Customer Lifecycle Management

nVision's CX services can help you provide excellent customer experiences while expanding your customer relationships, capturing greater customer wallet share, lowering costs of sale, and increasing your profitability.

nVision can help you ensure your customer experiences are a source of competitive advantage by establishing effortless customer service at every touch point. 

Our Core Competencies